To ensure smooth communication through implementation with Recast, we’ll identify key stakeholders and their specific roles. The individuals identified should have the relevant context and the bandwidth necessary to participate.
Customer Team
At minimum, we’ll need the following roles. We recognize that each company is different and some roles will be filled by one or more individuals. You may also have other roles specific to your business.
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Data Point-of-Contact: this role is responsible for participating in conversations with Recast regarding the structure of the data, timing of data transfers, and resolution of any data issues
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Model Point-of-Contact: this role is responsible for participating in conversations with Recast regarding the model (its performance, its inferences, etc.), your specific business context, and any analytical requests
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Billing Point-of-Contact: Recast will reach out to this role to establish invoicing and payment details and for any follow up on invoices throughout the engagement with Recast
Recast Implementation Team
As part of your onboarding, you’ll be assigned and have access to several points-of-contact, including:
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Customer Success Manager (CSM): your implementation CSM will work closely with you on managing your onboarding with Recast. They are responsible for scheduling meetings, sharing meeting outcomes and action items and ensuring that your overall Recast experience is seamless
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Marketing Data Scientist (MDS): your implementation MDS will work with you on analyzing your data, configuring your model, identifying gaps & providing recommendations when iterating
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Model Maintainer: your implementation maintainer will be reviewing your data, running analysis, assisting with data queries and getting your model set up for success in the refresh process
You may also interact with our billing team and your Account Manager. If you ever need support and are unsure of who to reach out to, you can always email support@getrecast.com and someone will get back to you promptly.